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This guide is focused on helping you solve iPhone passcode not working. We’ve listed 6 possible ways, you can choose the right one according to your needs. Keep reading and check more details!
iPhone Network & Password Issues
Network Issues
Password Issues
Apple ID Issues
There are many possible factors leading to the iPhone password not working. It could be an iOS software glitch. For example, according to the user’s feedback, many iPhone passcode not working accidents came after new iOS upgrading; It could also be some faulty operation, such as entering a password wrongly over ten times by naughty kids, or inadvertently in your pocket, etc.
Finding the reason is not what we focus on in this guide. The more important thing is how to fix this iPhone passcode not working issue. We have listed all the possible solutions, you could have a try on them and choose the perfect one for your situation.
Method 1. Fix by Rebooting iPhone
The first solution does not require too much. Sometimes mobile phone problems can be easily solved by rebooting the device. So if you updated the iPhone to a new iOS version and found the screen passcode not working, long-press the side button to reboot your iPhone. Then restart your iPhone and see if the screen password is working.
Method 2. Fix by Restoring iPhone with iTunes
If you have synced your iPhone with iTunes, this way works for you. As restoring iPhone would erase all the settings, which include your iPhone screen password, you wouldn’t be bothered any longer. Here are the detailed steps of how to erase your iPhone and restore it with iTunes backup:
Step 1. Connect your iPhone to the computer you have synced with.
Step 2. Open iTunes. If asked for a passcode, try another computer you’ve synced with, or enter recovery mode as the fourth part instructs.
Step 3. Wait for iTunes to sync your device and make a backup.
Step 4. After the sync and backup have finished, click Restore iPhone.
Restoring the iPhone with iTunes
Step 5. When you are at the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
Step 6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one. After the iPhone is set up, you can make your new passcode in Settings.
Method 3. Fix by Erasing iPhone with iCloud
To remove the iPhone password, another way you could try is to remotely erase your iPhone with iCloud. Here we will show you how.
Step 1. Go to iCloud.com on your computer or another iPhone/iPad.
Step 2. If required, sign in with your Apple ID.
Step 3. Then at the top of the browser, select All Devices. You can see all the devices under the same Apple ID.
Step 4. Select the device you want to erase.
Step 5. Then tap on Erase iPhone, which will erase your whole device, including its passcode.
Erase your iPhone on iCloud
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Step 6. Now you can either restore the iPhone from a backup or set it up as new.
If your iPhone isn’t connected to a Wi-Fi or cellular network, you can’t erase it with Find My iPhone.
Method 4. Fix by Entering Recovery Mode
If you have never synced iPhone with iTunes, or set up Find My iPhone in iCloud, then you need recovery mode to erase the old password and make a new one.
Step 1. Connect your iPhone to computer > Open iTunes.
Step 2. After the iPhone is connected, force restart it:
- On an iPhone 11/Xs/Xr/X/8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the recovery-mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
Step 3. When you see the option to Restore or Update, choose Restore > iTunes will download software for your iPhone. If it takes more than 15 minutes, your device will exit recovery mode and you’ll need to repeat steps 2 and 3.
Step 4. Wait for the process to finish. Then you can set up your iPhone.
Method 5. Remove iPhone Screen Passcode with AnyUnlock
Besides the official methods we’ve mentioned before, there are some third-party tools that can also help you to remove iPhone screen password. AnyUnlock, developed by iMobie, is specialized in the removal of iOS device passcode, including iPhone screen password, Apple ID, iTunes backup password, and Screen Time password. Now free download AnyUnlock and follow the steps below to unlock your iPhone password.
Free Download * 100% Clean & Safe
Step 1. Launch AnyUnlock on your computer. Click “Unlock Screen Passcode”.
Choose Unlock Screen Passcode
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Step 2. Connect your device to the computer, click “Start”.
Step 3. Download the iOS firmware, this is for unlocking the screen passcode. It might take a long time to download the package, so please just keep patient.
Download iOS Firmware
Step 4. When the firmware downloading is finished, click the “Unlock Now” option. Then it will unlock the screen passcode automatically. Please do not disconnect your device until it restarts.
Step 5. And when the recovery process is completed, you will see the “Screen passcode removed successfully” interface.
1) All the existing content and settings on your device will be erased once the removing process is completed, please make sure you’ve made backups of your device. 2) After unlocking, your iOS system version will be updated to the latest version. 3) If Find My iPhone on the device is turned on, you need to enter the iCloud account password to set the phone after unlocking.
Watch the video guide of unlocking iPhone password with AnyUnlock on YouTube!
Method 6. Remove Screen Lock with PhoneRescue for iOS
There are a lot of third-party tools developed for iPhone password removal. Apart from AnyUnlock, we also suggest you try PhoneRescue for iOS. It supports to restore the iPhone Screen Lock Passcode with a few clicks. No matter what the situation you were encountering, you can revive your iPhone easily.
Step 1. Preparations.
- Install PhoneRescue for iOS on your computer.
- Connect iOS device to computer with the USB cable.
- Choose Device Rescuer – Lock Screen Passcode option.
Remove Screen Lock Passcode
Step 2. Downloading.
- Click button & Select option
- Enter Recovery mode & download the patched firmware.
Please follow the 3-step instruction in the window to enter the “Recovery” mode.
After entering the “Recovery” mode, the interface below will display. Please select the matched info for your device and click “Download” button to download the firmware.
Remove Screen Lock Passcode-Recovery-2
Step 3. Removal.
- Waiting for the removing Lock Screen Passcode process.
- Set up your iOS device.
After downloading the firmware package, PhoneRescue will remove the lock screen passcode automatically. Please do not disconnect your device until it restarts.
And when the recovery process is complete, you will see the complete page below. To go back to the previous page, you can click button. If you want to go back to the homepage, please click button.
Remove Screen Lock Passcode-Removal-4
The Bottom Line
As you can see, there are three different but all practical ways to help you with iPhone passcode, not the working issue. According to your own situation, choose the best one. If you have any questions about these methods or have some other new ones, please leave your messages in the comments below.
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If your screen is black or frozen
If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:
- iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
- iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
- iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
- iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.
If your device still won't turn on or start up
Plug in your device and let it charge for up to one hour.
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After a few minutes, you should see the charging screen.
If you don't see the charging screen within an hour, or you see the connect to power screen, check the jack, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.
If your device still doesn't turn on, see what to do next.
If your device turns on but gets stuck during start up
If you see the Apple logo or a red or blue screen during startup, try these steps:
- Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
- Locate your device on your computer.
- While your device is connected, follow these steps:
- iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until your device begins to restart. Continue holding the Top button until your device goes into recovery mode.
- iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
- iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
- iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
- When you get the option to restore or update, choose Update. Your computer will try to reinstall iOS or iPadOS without erasing your data.
Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
If you need more help
Contact Apple Support to set up service if you have any of these issues:
- You still see a black screen after charging, force restarting, or following the steps in this article.
- You see a black screen, but you can hear alerts, sounds, and vibrations.
- The screen remains black, but the device chirps when you unmute it and connect it to power.
- Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
- You can't force your device to restart because a button is broken or stuck.
- Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.